POLICIES
Your service should always exceed expectations. So should everyone else’s. This is how we make it happen.
ARRIVAL
We kindly ask that you arrive at least 10 minutes prior to your scheduled appointment time. This will allow our front desk staff to get you checked in and allows you to relax, enjoy a beverage and contemplate your potential new style. In the case you are running behind, we ask that you please contact Frangipani as soon as possible. If you arrive late to your scheduled appointment time, you may be asked to reschedule, or adjust the services you are scheduled for.
A credit card is required to be put on file to reserve an appointment. A dollar deposit will be taken to ensure the card on file is valid but will be used towards you appointment when you come in.
If you need to cancel or reschedule your appointment, we ask you do so 24 hours in advance. If it is less than the 24-hour time frame, you will be subject to a charge of 50% of your service total for that appointment. This charge will be applied to the credit card you provided us with to initially reserve the appointment.
CANCELLATIONS
PAYMENTS
&
GRATUITY
Frangipani accepts Visa, MasterCard, American Express, Discover, personal checks and cash for purchase of services and retail.
Gratuities are not included in the total cost of your services, but may be added to your credit card, personal check or given in cash.
For credit card gratuities we use Tippy.
Tippy allows you to tip your stylist directly with funds never crossing the salon's hands. There is a small service charge for all Tippy transactions.
At Frangipani we guarantee our products and our services. In the case you are dissatisfied with retail you’ve purchased, if it is gently used, we can provide a store credit to purchase other products in our retail area within 30 days of the original purchase.
All services are non-refundable. In the case we have not met your expectations with your hair, we would like to invite you back within 10 days of your service for a complimentary adjustment. Beyond that adjustment, full color and service charges will apply.
*The service must be a mistake from the service provider, not something you might have changed your mind on (after the service has been performed). In the case of a disagreement, a redo must be validated by management.